We recommend a non-slip underlay should always be placed under rugs. It will stop the rug slipping, create more depth underfoot and lessen wear on the rug. It also prevents the risk of dye transfer to the under surface and helps protect timber flooring. Sun exposure for extended periods of time may cause fading. Items should be rotated regularly to minimise colour change and damage. It is best to vacuum your rug before any dirt is embedded, ideally twice a week in the first few months. Vacuum regularly with low suction power. We do not recommend using a rotating head vacuum cleaner as this will get agitate the fibres. Avoid direct sunlight where possible. Shedding of fibres from new rugs is to be expected and will reduce with time. Note: jute colour will vary due to the natural fibre variation and should be expected from rug to rug.
Spot treatment:Do not spot clean or use liquid cleaners (including water) on viscose rugs. Viscose rugs need to be dry cleaned using a professional rug cleaner. Initial spills should be blotted (be sure not to scrub, as this will damage the pile) immediately with a paper towel or colourless cloth. Then arrange a professional rug cleaner for a dry cleaning service as soon as possible.
