Shipping policy

This Shipping Policy applies to online orders placed through weavehome.com.au for delivery within Australia.

Shipping Costs

We offer free standard shipping on online orders over $100.

A flat shipping rate of $20 applies to orders under $100.

All Weave Home rugs ship free nationwide.

Any different or additional delivery charges applicable to a particular product or delivery location will be displayed at checkout before you complete your purchase.

Dispatch

For orders received before 2pm Melbourne time, Monday to Friday, we aim to dispatch your order on the next business day.

Our warehouses may close over major holiday periods. Please refer to our Frequently Asked Questions for seasonal updates that may affect order packing and dispatch times.

Delivery Timeframes

Standard delivery is generally 2–7 business days after dispatch.

Delivery to regional, remote or northern Australian locations may take longer.

Delivery timeframes are estimates rather than guaranteed delivery dates and may be affected by circumstances outside our reasonable control.

Delivery Addresses & Access

We are unable to deliver orders to PO Boxes. Please provide a complete residential or business street address when placing your order.

Please ensure the delivery address is suitable and accessible for the products you are ordering.

Some Weave products, particularly rugs and furniture, are large, heavy or bulky. Delivery providers may not be able to carry these products upstairs, use lifts, navigate narrow access points or deliver them to a particular room or location within a property.

If your property has stairs, restricted access, narrow entrances, limited parking or any other circumstances that may make delivery of a large or heavy item difficult, please contact our sales team at hello@weavehome.com.au before placing your order.

We can help assess your delivery requirements and confirm whether we can appropriately deliver your goods.

Customers are responsible for providing accurate delivery information and advising us of known access restrictions before ordering.

Receiving Large & Heavy Items

For large, heavy or bulky products, we recommend ensuring that an appropriate person is available to receive the delivery and, where necessary, assist with moving the item after delivery.

Unless specifically confirmed with you before your order is placed, delivery does not guarantee that large or heavy items can be carried upstairs or positioned within your home.

Please consider the packaged dimensions and weight of the product, as well as doorways, hallways, stairs, lifts and other access points, before ordering.

If you are unsure whether a product can be safely delivered to your property, please contact us before placing your order.

Tracking

You will receive an email notification when your order has been dispatched, including available tracking information.

Split Deliveries

Where an order contains multiple products, items may occasionally be dispatched separately.

Please refer to your dispatch notification for information about whether your items are travelling together or in separate deliveries.

Delivery Delays

We work with third-party courier and freight providers to deliver orders.

Occasionally, delays may occur after an order has left our warehouse. If your delivery is significantly delayed or you experience an issue with tracking, please contact us and we will assist you in resolving the issue with the delivery provider.

Nothing in this Shipping Policy limits any rights or remedies available to you under the Australian Consumer Law.

Contact Us

For questions about an order, delivery address or access requirements, please contact:

Weave Home Australia
hello@weavehome.com.au